Thank you for shopping with our MyBooksDeal App. We strive to provide you with quality books and stationery items. This Return and Refund Policy outlines our guidelines and procedures for returning items and receiving refunds.

Return Eligibility

• 1. Unused and Undamaged Items : To be eligible for a return, the item must be unused, undamaged, and in the same condition as when it was received. Books should be free from any markings, highlighting, or signs of wear and tear. Stationery items should be unopened, unused, and in their original packaging.
• 2. Timeframe : You must initiate the return process within [X] days from the date of delivery. After this timeframe, we may not accept returns.
• 3. Exclusions : The following items are not eligible for return:
• - E-books or digital downloads
• - Customized or personalized items
• - Clearance or sale items (unless they are defective)

Return Process

• 1. Contact Customer Support : To initiate a return, please contact our customer support team through the designated channel within the specified timeframe. Provide your order details, including the item(s) you wish to return, reason for the return, and any supporting information.
• 2. Return Authorization : Once your return request is approved, you will receive instructions on how to proceed, including the return shipping address and any necessary documentation.
• 3. Packaging and Shipping : Please carefully package the item to ensure it is adequately protected during transit. You are responsible for the return shipping costs, unless the return is due to our error or a defective item.
• 4. Tracking and Insurance : We recommend using a trackable shipping service and obtaining shipping insurance to protect against loss or damage during return shipping. We are not responsible for items lost or damaged during return transit.

Refunds

• 1. Inspection and Processing : Upon receipt of the returned item, we will inspect it to verify its condition and eligibility for a refund. If the item meets the return criteria, we will proceed with the refund process.
• 2. Refund Options : Depending on your preference and the circumstances, the refund may be issued in the following ways:
• - Original Payment Method : We will refund the purchase amount to the original payment method used for the transaction.
• - Store Credit : Instead of a monetary refund, you may opt to receive store credit for future purchases.
• 3. Refund Timing : The refund will be processed within [X] business days after we receive and inspect the returned item. The timing of the refund posting to your account may vary depending on the payment method and financial institution involved.

Damaged or Defective Items

• 1. Damaged Items : : If the item you received is damaged during shipping or has manufacturing defects, please contact our customer support team immediately. Provide relevant details and, if possible, include photos of the damage. We will work to resolve the issue and may offer a replacement or refund.
• 2. Defective Items : In the case of items with manufacturing defects that affect their usability, please contact our customer support team. We may request additional information or evidence to assess the defect. If confirmed, we will offer a replacement or refund.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at shubhbooks08@gmail.com .